- + Do I need to register to place an order?
- You do not need to register to place an order.
You can register at any time. It's free, fast and will save you so much time on future orders!
- + How do I register?
- You can click here to register.
- + Can I order by phone?
- Unfortunately, we do not take orders over the phone at this time.
- + What payment methods do you accept?
- We accept Visa, Master, Discover, and American Express. We do not accept Paypal at this time.
- + Do you have gift cards?
- Gift cards will be available soon. Stay tuned!
- + How do I know what size to choose?
- Please check our size guide.
Please keep in mind, clothing items may have a 1-2" difference depending on the item.
- + Do you restock items that are sold out?
- Depending on the item popularity and demand, we may restock some items.
- + How do I check my order status?
- Please visit the order history page located in your account or the order status page here.
- + Can I change or cancel my order?
- Due to high volume of orders, we are unable to cancel or make changes to your order after it's been placed.
- + Why was my order cancelled?
- There are a few reasons why the order may have been cancelled.
1. The billing address does not match with the information the credit card issuer or bank has on file.
2. We are sold out of the item.
- + What shipping methods do you offer?
- We ship UPS or USPS depending on the region.
- + How do I track my package after it has been shipped?
- Please visit the order status page here .
- + My package says it's been delivered but I have not received it. What do I do?
- Please contact the carrier as they will generally determine if your order can be left in a safe, secure place at your delivery address.
If you believe your package may have been lost or stolen, please contact the customer care team so we can assist you.
- + What is your return policy?
- Online purchases are valid for exchange or refund within 30 days from ship date.
Returns may take 2-5 business days to process. Once the return has been approved, an exchange or refund will be processed.
Please note, refunds may take 2-10 business days to post into your account.
- + I can't find the answer to my questions. How do I contact customer care?
- You may click the live chat located on the right-hand side or click here.